twitter help

Checking Social Media Messages and Notifications

 

Part of being successful on Social Media is keeping in touch with your fans and contacts. You should check your Page Notifications and Messages at least once a week to ensure you don’t miss communication with anyone. Staying up to date on your Notifications and Messages are simple, but integral actions that can make or break a Page.

 

On Facebook

*In order to check your Pages Messages and Notifications you will need Admin Access to the Page*

Step One:

Go to www.Facebook.com and log into your account

Once you are logged in Head over to your Business Page

Step Two:

Notice the Admin Panel at the top of your Business Page, if you have new Messages or Notifications a red box with the number of Messages or Notifications will appear in the corresponding tab

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If you wish to check your Messages, simply click Messages to be brought to the inbox

If you wish to check your Notifications, click on Notifications to be brought to a new window

From this window you can check all of your Notifications at once, or separate them by category using the box on the left side of the page (highlighted in red)

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On Twitter

Go to www.Twitter.com and log into your Account

At the top left side of the screen locate and click on Notifications to view interactions with your Account

Locate and click on Messages to be brought to an inbox

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How to Change a Twitter Handle

Maybe you never realized you could change your Twitter handle so you have one that isn’t necessarily work related, or you’ve changed the name you do your branding under. Whatever the reason, there is no need to delete your Twitter account or create a new one in order to change your Twitter Handle. The Twitter Handle or Username is the name after the “@” which user’s mention and search for you with. Your Twitter Handle is also reflected in your URL.

Remember: Your Twitter Handle can only be up to 15 characters long so make them count! We suggest using your company name or last name with “RE”.

Step One:

Go to www.twitter.com and log into your account. You will be brought to your Twitter Homepage, locate and click on the icon of your profile image in the top right side of the page.

When the dropdown menu appears, click on “Settings” or “Settings and Privacy” 

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Step Two:

You will be brought to an Account Settings area, locate “Username”

Highlight and remove your current username and then enter your desired username.

If the name is already taken you will not be able to proceed.

Click “Save Changes” at the bottom of the page when you have an available new Username.

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Step Three:

A window will appear prompting you to enter your Twitter password, please enter your password to confirm and save your changes. If your changes have been saved you will see a yellow banner at the top of the page when the password window disappears.

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How to Delete a Social Media Post

 There are a number of reasons you may want to delete a post from Social Media, maybe you realized it isn’t the perfect post for your particular market, or you meant to put that on your Personal Account. There’s no need to worry, you can always delete that post! In this guide I will review how to remove posts from both Facebook and Twitter.

Remember: Once you delete a post you cannot retrieve it, be sure you are selecting and deleting the post you want to remove.

On Facebook:

Step One:

Go to www.facebook.com and head over to your Business Page.

Select the post you would like to remove, and locate the downward facing arrow in the top right corner of the post. (circled in red in the photo below)

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Step Two:

Click the downward facing arrow to reveal a dropdown menu. Locate and select “Delete

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Step Three:

A window will appear to confirm that you would like to delete the post, click “Delete Post” to finalize.

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On Twitter:

Step One:

 

Log into your account at www.twitter.com

Locate and click on the small icon of your profile image on the top right portion of the screen. A dropdown menu will appear, locate and click on “View Profile” (highlighted in red in the below photo).

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Step Two:

Locate the Tweet you would like to remove.

At the bottom of the post will be an ellipsis icon. (highlighted in red in the below photo)

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Step Three:

Click the ellipsis icon to reveal a dropdown menu. Locate and select “Delete Tweet” (highlighted in red in the below photo)

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Step Four:

A window will appear to confirm that you would like to delete the Tweet.

Double check that you are removing the correct post and then click “Delete

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How to Change Account Display Names On 3 Platforms

Be it a marriage, a new brokerage name, or an aesthetic change, it is important to note that know how to change an Account Display name on Facebook, Twitter, and Pinterest. There is no need to delete an account and start fresh when simple aesthetic adjustments can save you the time and effort as well as keep your current fans intact. Here I will go through the steps to change a display name on all three platforms.

 

Changing A Facebook Display Name:

Step One:

Go to www.facebook.com and head over to your Business Page.

When you are on your Business Page, make sure that you have Admin Access to your Page, without Admin Access you cannot change the Page Name.

Locate and click “About” below your Profile Image.

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Step Two:

Upon clicking “About” a “Page Info” screen will appear. Locate “Name”, click on “Edit” to the right.

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Step Three:

A “Request new Page name” window will appear. Please note that your page name must accurately represent your Business or Brand, and cannot include any variation of the work Facebook or Official.

Locate the dialogue box for “New Page name” and enter the desired name

Once finished, click “Continue” at the bottom of the window

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Step Four:

A confirm window will appear displaying your old Page name with the new requested Page name

Locate and click “Request Change” to send your request through. If you do not click “Request Change” your request will not be processed.

Please note as highlighted in the window that the change may take up to three days to complete, Facebook will reach out to you if additional information is needed, so be on the lookout for any emails or notifications.

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Step Five:

If your request has gone through, a window will appear informing your that your request is under review and you will hear back from Facebook within three days.

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Changing A Pinterest Display Name:

Step One:

Go to www.pinterest.com and log into your account

Once logged in you will be brought to the homepage.

Locate and click on the round icon of your profile image at the top right side of the screen. (circled in red)

A dropdown menu will appear, locate and click on “My Profile

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Step Two:

You will be brought to your Pinterest profile. Locate and click on the gear icon in the top left side of the screen.

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Step Three:

Upon clicking the gear icon an editors window will pop up. The first section is “Business Account Basics”, keep scrolling until you reach “Profile”.

The first dialogue box under “Profile” is “Business Name“, enter your desired Business Name here.

Please note that you can also make adjustments to your URL, your profile image, bio, website and location from this window.

Click “Save” before leaving the editors window or your changes will not be saved. If you do not see them immediately, refresh your page.

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Changing A Twitter Display Name:

Step One:

Go to www.twitter.com and log into your account

Once logged in you will be brought to the homepage.

Locate and click on the icon of your profile image at the top right side of the screen.

A dropdown menu will appear, locate and click on “View Profile”.

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Step Two:

You will be brought to your Twitter profile. Locate and click on “Edit Profile” in the top right side of the screen parallel to the profile image. (Highlighted in yellow)

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Step Three:

Upon clicking “Edit profile” an edit screen will appear. The top dialogue box is your Display Name highlight and remove your current name, and enter your desired new display name.

Please note that you can also make adjustments to your profile image, theme color, bio, website and location from this edit screen.

Click “Save Changes” before leaving the edit screen or your changes will not be saved. If you do not see them immediately, refresh your page.

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How to Change Your Twitter Account Email

It is vital to have email access to all of your addresses associated with your social media accounts, updates are sent from Twitter as well as follower notifications, list additions, and mentions or replies. Getting Email notifications sent to your computer or phone is an excellent way of monitoring activity on your accounts without having to physically log into each one every single day.

Here we will discuss how to change your Twitter Account Email Address in order to stay up to date and well informed.

 

Step One:

Log into your account at www.twitter.com, upon logging in you will be brought to your homepage. Locate and click your profile picture icon to the far right at the top of the page. (Highlighted in yellow in the photo below)

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Step Two:

Upon clicking the profile image icon a drop down menu will appear, locate and click “Settings and privacy”.

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Step Three:

After clicking “Settings and privacy”, you will be brought to an editing section. Locate “Email” under “Username” in the “Account” area. Highlight and remove the current email address.

Enter the new Email Address you would like to use, be sure to hit “Save” upon completion or your changes will not be saved.

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Step Four:

After hitting “Save Changes” you will be prompted to provide your password, enter your password in the dialogue box to save your changes.

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Step 5:

Please note that you must confirm your new Email Address following this or the changes will not be completed.

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Sending Tweets

Posts to Twitter are referred to as “Tweets”. A Tweet can be up to 140 characters and can contain links, GIFs, videos, and images, as well as hashtags. Steps for both how to send a Tweet as well a how to Mention another user in a Tweet will be explained.

Send a Tweet:

 

Step One:

Head to https://twitter.com/ and select “Log In” to log into an already existing account, or “Sign Up” to create a new account.

Step Two:

Once you have logged in you will see your homepage, it will look similar to the photo below:

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From the Homepage you can click into the dialogue box where it says “What’s happening?” and add your verbiage or any media there, you can also click on the “Tweet” icon in the top right corner to bring up a dialogue box.

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Remember when typing out your Tweet to keep an eye on the character count as there is a 140 character limit (not including links). When you have entered too many characters the number will show up negative and the font will turn red.

You can enter any text in the “What’s happening” area of the dialogue box, the icons are explained below:

  • Camera- add an image or video from your device
  • GIF- opens the GIF library of searchable GIFs for your Tweet
  • Polls- allows users to create polls which other users can answer, results will be displayed once the poll is over
  • Location- tag your location in your Tweet

 

Step Three:

Once you have entered the information and media you would like to Tweet as well as any relevant hashtags, you simply hit “Tweet”.

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To Tweet At Someone:

Step One:

Head to the users profile, if you are not already on it, you can look for them using the search bar in the top right portion of the screen:

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Step Two:

Once you are on the profile you wish to Tweet to locate the “Tweet to …” button under the users profile image:

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Step Three:

Notice the @username at the front of the dialogue box, this lets you know that you are Tweet at that user specifically rather than just Tweeting in general.

Enter the verbiage you would like to send out and hit “Tweet”

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Alternatively, if you would like to reply to a Tweet by another user, locate and click the arrow to the bottom left of the Tweet:

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How to use hashtags

Hashtags are mainly used on Twitter, but can also be used on Facebook. When using a hashtag you use the number symbol (#). 

First Log in to your Twitter, Facebook, or both. 

Twitter:

Step 1- In the top middle of your Twitter account you will see an area to compose and post a status. (circled in red) 

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The section where it says “What’s happening?” is where you will post an update with a hashtag. When choosing a hashtag you want to make sure it is relevant to the content you are posting as well as a popularly used. If you are posting about buying a home you can have a few different hashtags. For example if you’re a Long Island Real Estate Professional your hashtags might look similar to these:

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Remember:

  • You cannot put punctuation or spaces in a hashtag
  • Search for trending hashtags and tweet accordingly, but do not use hashtags that are irrelevant to your post
  • Get a schedule in place with trending tags such as #MondayMotivation or create your own catchy hashtags like #LovelyListings
  • You can hashtag your brand to make all of your posts easily searchable for example #REMAX or #SuzzieSells

After choosing your hashtags the final step is to click Tweet.

 

 

Facebook:

*Post AS your Facebook Business Page rather than on it.* If you are unsure how to do so see this guide – bit.ly/PostASPageNotON

Step 1- In the middle right hand side your account you will see where you would post a status.

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The section where it says “What’s on your mind?” is where you will post a status with hashtags. I will be using the same hashtags that I used for Twitter.

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You can let friends and followers know what you’re up to, when you’ve got new Listings, or when you’re having an Open House!

After choosing your hashtags the final step is to click Post.