Facebook Messenger

Creating and Using Saved Replies in Messenger

Having a standard way of replying to messages can be beneficial for a number of reasons. If you do not personally handle messages to your Business Page, but rather have an assistant or Social Media Professional who does so- they can stay true to your brand’s voice by sticking to the messenger templates you have created and provided, these are called “Saved Replies”.

Saved Replies are also useful for a busy Real Estate Professional in that you will no longer have to type answers to questions that you frequently find in your inbox, and you can stay consistent no matter what you have going on that day.

Messages on Facebook are a valid method of communication in our digital era, you do not want to miss out on what could be a vital source of connection for your business.  

 

To Create a New Saved Reply

Step 1)

Head over to your Facebook Business Page and click “Messages” at the top of the screen.

Step 2)

You will be brought to a Messages section for your Page. Locate and click the message icon in the bottom right side of the screen. This will be to the far right of the dialogue box.

*If you have never received a message before you will not be able to access the necessary areas to create your Saved Replies. To combat this you can simply ask a close friend to send a quick message to your Page.*

Step 3)

A pop up menu will appear with a few standard responses already loaded in, click on “Manage Replies”.

As a short cut, you may be able to click “Create new reply” (all users may not have this option).

Step 4)

In the pop up locate and click “Create Reply” at the bottom right of the window.

Step 5)

Enter a title (one you will easily recognize, not “reply 1”), when you have finished enter your message.

Click the heart icon to personalize your message. You can also add an image if needed.

Step 6)

Click “” when you are finished.

*You may use Saved Replies in your messages by clicking the “” button from the chat screen, select the reply and click to send.

 

To Delete or Edit a Saved Reply

Step 1)

Head over to your Facebook Business Page and click “Messages” at the top of the screen.

Step 2)

You will be brought to a Messages section for your Page. Locate and click the message icon in the bottom right side of the screen. This will be to the far right of the dialogue box.

Step 3)

A pop up menu will appear with a few standard responses already loaded in, click on “Manage Replies”.

Step 4)

Click the saved reply you would like to edit or delete.

Step 5)

Edit your reply and click to save, or if you are looking to delete the reply click “Delete”.

 

 

 

 

 

How to Set a Messenger Greeting for a Facebook Page

Facebook Messenger is a great place to make first contact with your Facebook connections. Contact via Messenger only requires that a User send you a Message from your Page, so if they have not yet gotten your number or email a User can easily reach out to you for any information they may need.

It is important that you are at least responsive and frequently check your Facebook Messages, however you can also proactively set a Messenger greeting for your Page. This customized greeting will only appear the first time the User begins a conversation, and will appear before any messages are sent.  The greeting will appear regardless of whether messages are sent from the website or Messenger App.

 

Tips and Tricks:

  • Facebook will automatically create a standard greeting on your behalf, you may change this
  • You can include contact info, but don’t waste your character count on more than one contact
  • You have a character limit of 160, keep greetings short and to sweet

 

Greeting Templates: feel free to use these templates as a starting point for your greeting, the color text is representative of automated personalisation available in the greeting.

  • Hi [Person’s first name]! We look forward to helping you with all of your Real Estate needs. If your concern is urgent, please call me at [Your phone number].

 

  • Hello and Welcome! I would be happy to help with any Real Estate concerns, so send your questions my way. My listings can be viewed on my website [Your website].

 

  • Greetings [Person’s first name]! As a Real Estate Agent in beautiful (your area), I would love to answer any questions you may have about property in our area.

 

How to Get Started:

Step 1)

Head over to your Facebook Business Page, locate and click “Settings” at the top of your Page.

Step 2)

Locate and click “Messaging” on the left side of the screen.

Step 3)

Scroll down to locate “Show a Messenger Greeting”, switch to “Yes”.

Step 4)

Facebook will set a standard greeting automatically (shown in blue), to change this locate and click “Change” under “Yes”.

You will only have 160 characters to use in your Messenger greeting. You can add personalisation by clicking “Add Personalisation” at the bottom and selecting your option from the drop down menu.

In your greeting you can include the User’s first name, last name, full name, your website URL, or your phone number. We suggest using the User’s first name and including one piece of contact information. Remember your contact info is also on your Page and hopefully your Website.

Step 5)

When you have finished creating your greeting click “Save”.