Creating and Using Saved Replies in Messenger

Having a standard way of replying to messages can be beneficial for a number of reasons. If you do not personally handle messages to your Business Page, but rather have an assistant or Social Media Professional who does so- they can stay true to your brand’s voice by sticking to the messenger templates you have created and provided, these are called “Saved Replies”.

Saved Replies are also useful for a busy Real Estate Professional in that you will no longer have to type answers to questions that you frequently find in your inbox, and you can stay consistent no matter what you have going on that day.

Messages on Facebook are a valid method of communication in our digital era, you do not want to miss out on what could be a vital source of connection for your business.  

 

To Create a New Saved Reply

Step 1)

Head over to your Facebook Business Page and click “Messages” at the top of the screen.

Step 2)

You will be brought to a Messages section for your Page. Locate and click the message icon in the bottom right side of the screen. This will be to the far right of the dialogue box.

*If you have never received a message before you will not be able to access the necessary areas to create your Saved Replies. To combat this you can simply ask a close friend to send a quick message to your Page.*

Step 3)

A pop up menu will appear with a few standard responses already loaded in, click on “Manage Replies”.

As a short cut, you may be able to click “Create new reply” (all users may not have this option).

Step 4)

In the pop up locate and click “Create Reply” at the bottom right of the window.

Step 5)

Enter a title (one you will easily recognize, not “reply 1”), when you have finished enter your message.

Click the heart icon to personalize your message. You can also add an image if needed.

Step 6)

Click “” when you are finished.

*You may use Saved Replies in your messages by clicking the “” button from the chat screen, select the reply and click to send.

 

To Delete or Edit a Saved Reply

Step 1)

Head over to your Facebook Business Page and click “Messages” at the top of the screen.

Step 2)

You will be brought to a Messages section for your Page. Locate and click the message icon in the bottom right side of the screen. This will be to the far right of the dialogue box.

Step 3)

A pop up menu will appear with a few standard responses already loaded in, click on “Manage Replies”.

Step 4)

Click the saved reply you would like to edit or delete.

Step 5)

Edit your reply and click to save, or if you are looking to delete the reply click “Delete”.

 

 

 

 

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s